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Customer support About

Warranty

At Lion+Rebel, we stand for timeless design, long-lasting materials and refined craftsmanship. Our pieces are developed with durability, functionality and clarity in mind. Each garment is created to be relevant today and built to become a future classic.

Complaint Handling
We want you to be fully satisfied with your purchase. If you experience an issue with your item, please contact us so we can assist you promptly.

You can reach us by completing the contact form on our website and attaching clear photos of the product, or by emailing us directly at info@lionandrebel.com. Our team will review your message and respond with the next steps.

Care & Maintenance
Every Lion+Rebel piece includes a care label with specific instructions. To ensure the longevity of your garments, we recommend following these instructions carefully.

For more detailed information, please refer to the Lion+Rebel Care Guide on our website. Please note: damage caused by incorrect care does not fall under our warranty.

Warranty Conditions
We stand behind the quality of our products. Lion+Rebel provides a one-year warranty from the date of purchase, covering:
- Manufacturing defects
- Material defects
This warranty applies under normal use and when care instructions have been followed.

The warranty does not cover:
- Improper use or misuse
- Normal wear and tear
- Accidental damage
- Alterations to the garment
- Damage resulting from ignoring care instructions

Submitting a Warranty Claim
If you believe your item has a defect, please follow these steps:
1 | Contact Us; Email info@lionandrebel.com or use the contact form. Indicate that it is a warranty request.
2 | Add Photos; Provide clear photos of the issue so our team can assess it quickly.
3 | Await Instructions; Our customer service team will contact you with next steps. You may be asked to return the item for inspection.
4 | Return Label; If the claim is approved, you will receive a pre-paid return label.
5 | Pack With Care; Pack the item securely to avoid additional damage and include any return documentation we provide.
6 | Ship the Item; Drop the parcel off at a shipping point and retain the receipt until the return has been processed.

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